PRIVACY POLICY

Last Updated: [27/04/2026]

 

1. Introduction

 

FlowerSquare UK (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal data when you use our website or do business with us.

 

2. Who We Are

 

FlowerSquare UK

Registered Office: 12 Holdemere Avenue, North Harrow, Middlesex, HA2 6HR
Company Number: 4132968
Email: info@flowersquare.com
Phone: 0208 158 4045

 

We are the data controller responsible for your personal data.

 

3. What Data We Collect

 

We may collect and process the following information:

 

a. Identity Data

• Name

• Business name

 

b. Contact Data

• Email address

• Phone number

• Delivery and billing address

 

c. Transaction Data

• Order details

• Payment information (note. we do not store full card details)

 

d. Technical Data

• IP address

• Browser type and version

• Device information

 

e. Usage Data

• Pages visited

• Time spent on the site

• Interaction data

 

4. How We Collect Your Data

 

We collect data when you:

 

• Submit enquiries via forms

• Place orders

• Contact us by email or phone

• Use or browse our website (via cookies and analytics tools)

 

5. How We Use Your Data

 

We use your data to:

 

• Process and fulfil orders

• Communicate with you regarding enquiries or orders

• Manage our business relationship with you

• Improve our website and services

• Comply with legal obligations

 

6. Legal Basis for Processing

 

We process your data under the following lawful bases:

 

• Contract – to fulfil orders and agreements

• Legitimate interests – to operate and improve our business

• Legal obligation – to comply with tax and regulatory requirements

 

7. Sharing Your Data

 

We may share your data with:

 

• Delivery and logistics providers

• Payment processors

• IT and website service providers (e.g. hosting platforms)

• Professional advisers (accountants, legal)

 

We do not sell your personal data.

 

8. Data Retention

 

We retain personal data only as long as necessary:

 

• For business and accounting purposes

• To comply with legal obligations

 

Typically, records are kept for up to 6 years in line with UK tax requirements.

 

9. Data Security

 

We take reasonable technical and organisational measures to protect your data.

However, no system is completely secure, and we cannot guarantee absolute security.

 

10. Your Rights

 

Under UK data protection law, you have the right to:

 

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to processing

• Request restriction of processing

• Data portability

 

To exercise these rights, contact us using the details below.

 

11. Cookies

 

Our website uses cookies to improve user experience and analyse website traffic.

You can control or disable cookies through your browser settings.

A separate Cookie Policy may be provided where required.

 

12. Third-Party Links

 

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

 

13. Changes to This Policy

 

We may update this Privacy Policy from time to time.

Changes will be posted on this page.

 

14. Contact Us

 

If you have any questions about this policy or your data:

Email: info@flowersquare.com
Phone: 0208 158 4045

 

15. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

 

Website: https://www.ico.org.uk