REFUND POLICY

Refund Policy

Last Updated: [27/04/2026]

1. Overview

FlowerSquare UK supplies fresh, perishable products to wholesalers and florists.

Due to the nature of these goods, refunds are strictly limited and subject to the conditions outlined below.

2. Perishable Goods Policy

All flowers supplied are perishable.

As a result:

• Returns are not accepted

• Refunds are not automatic

• Natural variation and limited shelf life are expected

3. Eligibility for Refunds

Refunds, credits, or replacements will only be considered where:

• Goods are damaged on arrival

• Goods are incorrect (not as ordered)

• Goods are materially below agreed quality standards

All claims are subject to review and approval.

4. Claims Process

To make a claim, customers must:

• Notify us within 24 hours of delivery

• Provide clear photographic evidence

• Include order details and a description of the issue

Claims submitted outside this timeframe may be rejected.

5. Resolution Options

Where a claim is accepted, we may, at our discretion:

• Offer a replacement (where feasible)

• Issue a credit note for future orders

• Provide a partial or full refund

The method of resolution will depend on the nature and extent of the issue.

6. Non-Refundable Situations

Refunds will not be issued in cases where:

• Goods have not been stored correctly after delivery

• Damage occurs after delivery

• Natural deterioration occurs over time

• Minor variations in colour, size, or appearance are present

• Claims are made after the 24-hour reporting window

7. Delivery-Related Issues

We are not responsible for:

• Failed deliveries due to incorrect information

• Delays caused by third parties or external factors

• Loss or damage after goods have been successfully delivered

8. Inspection Responsibility

Customers are responsible for inspecting goods immediately upon delivery.

Failure to do so may affect eligibility for refunds or credits.

9. Payment Adjustments

Approved refunds will:

• Be processed via the original payment method, where possible, or

• Issued as a credit note to the customer account

Processing times may vary depending on the situation.

10. Contact

For all refund or claim enquiries:

Email: info@flowersquare.com
Phone: 0208 158 4045