TERMS & CONDITIONS

Last Updated: [27/04/2026]

 

1. Introduction

 

These Terms & Conditions govern the use of this website and the supply of products by FlowerSquare UK (“we”, “us”, “our”).

 

By accessing this website or placing an order, you agree to be bound by these Terms.

 

2. Company Information

 

FlowerSquare UK
Registered Office: 12 Holdemere Avenue, North Harrow, Middlesex, HA2 6HR
Company Number: 4132968
VAT Number: 331078722

 

3. Business Scope

 

FlowerSquare UK supplies fresh flowers, primarily roses, to wholesalers, florists, and trade customers across the UK.

 

All products are intended for business use only, not for retail consumers unless agreed in writing.

 

4. Orders

 

All orders are subject to availability and acceptance.

 

We reserve the right to:

 

• Decline or cancel any order

• Limit quantities

• Substitute products where necessary due to seasonal or supply constraints

 

Once an order is confirmed, it may not be amended or cancelled without our written agreement.

 

5. Pricing

 

All prices:

 

• Are quoted in GBP (£)

• May be subject to VAT where applicable

• Are subject to change without prior notice

 

Prices do not include delivery unless explicitly stated.

 

6. Payment Terms

 

Payment terms will be agreed individually with each customer.

 

Unless otherwise agreed:

 

• Payment may be required in advance

• Late payments may result in suspended supply

• We reserve the right to charge interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998

 

7. Delivery

 

We aim to deliver within agreed timeframes, however:

 

• Delivery times are estimates, not guarantees

• We are not liable for delays caused by third parties, weather, or customs

• Risk passes to the customer upon delivery

 

Customers must ensure accurate delivery details are provided.

 

8. Product Quality

 

Due to the perishable nature of flowers:

 

• Natural variations in colour, size, and appearance may occur

• Products are subject to seasonal availability

• Minor imperfections do not constitute a fault

 

We take all reasonable steps to ensure quality at the point of dispatch.

 

9. Claims & Complaints

 

Any issues must be reported:

 

• Within 24 hours of delivery

• With supporting evidence (including photographs)

 

We reserve the right to:

 

• Inspect the goods

• Offer a replacement, credit, or partial refund at our discretion

 

Claims made outside this timeframe may not be accepted.

 

10. Returns & Refunds

 

Due to the perishable nature of our products:

 

• Returns are not accepted

• Refunds are only issued where goods are proven to be faulty or not as described

 

All resolutions are at our discretion.

 

11. Limitation of Liability

 

To the maximum extent permitted by law:

 

• We are not liable for indirect or consequential losses

• Our total liability shall not exceed the value of the goods supplied

 

Nothing in these Terms excludes liability for death or personal injury caused by negligence.

 

12. Force Majeure

 

We are not liable for failure or delay in performing obligations due to events beyond our control, including:

 

• Weather conditions

• Transport disruption

• Supply chain issues

• Acts of God

 

13. Website Use

 

All content on this website is owned by or licensed to FlowerSquare UK.

 

You may not:

 

• Copy, reproduce, or distribute content without permission

• Use this website for unlawful purposes

 

14. Privacy

 

Your use of this website is also governed by our Privacy Policy.

 

15. Governing Law

 

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the English courts.

 

16. Amendments

 

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

 

17. Contact

 

For any queries regarding these Terms:

Email: info@flowersquare.com
Phone: 0208 158 4045