SHIPPING POLICY

Last Updated: [27/04/2026]

 

1. Overview

 

FlowerSquare UK supplies fresh, perishable products to wholesalers and florists across the UK.

 

Due to the nature of our products, delivery is a critical part of our service. This policy outlines how shipping is handled and what you can expect.

 

2. Delivery Areas

 

We currently deliver across mainland United Kingdom.

For deliveries outside standard areas or for large-volume orders, arrangements may be made on request.

 

3. Delivery Schedule

 

Delivery days and times are agreed individually with each customer.

 

• Deliveries are typically made on pre-arranged dates

• Time windows are estimates, not guaranteed

• Early morning deliveries may apply depending on logistics routes

 

We will always aim to meet agreed schedules, but flexibility is required due to the nature of the supply chain.

 

4. Shipping Method

 

Orders are delivered via:

 

• Refrigerated transport where required

• Trusted third-party logistics partners

• Direct distribution where applicable

 

All reasonable steps are taken to maintain product quality during transit.

 

5. Delivery Charges

 

Delivery charges:

 

• May vary depending on order size, location, and frequency

• Will be confirmed at the time of ordering or account setup

 

Free delivery may be offered for qualifying orders, subject to agreement.

 

6. Risk & Responsibility

 

Risk passes to the customer upon delivery.

 

This includes:

 

• Once goods are signed for

• Or when delivered to the agreed location

 

Customers are responsible for ensuring:

 

• Someone is available to receive the delivery

• Suitable storage conditions are in place immediately upon receipt

 

7. Failed Deliveries

 

If delivery cannot be completed due to:

 

• Incorrect address

• No one available to receive goods

• Access issues

 

We reserve the right to:

 

• Charge for re-delivery

• Cancel the order without refund due to the perishable nature of goods

 

8. Delays

 

While we aim for reliability, delays may occur due to:

 

• Traffic or transport disruptions

• Weather conditions

• Supplier or import delays

• Events outside our control

 

We are not liable for delays beyond our reasonable control.

 

9. Inspection on Delivery

 

Customers must inspect goods immediately upon delivery.

 

Any issues must be reported:

 

• Within 24 hours

• With clear photographic evidence

 

Failure to report within this timeframe may result in the claim being rejected.

 

10. Damaged or Incorrect Goods

 

If goods arrive:

 

• Damaged

• Incorrect

• Not meeting agreed standards

 

We may, at our discretion:

 

• Offer a replacement

• Issue a credit note

• Provide a partial refund

 

All claims are subject to verification.

 

11. Perishable Goods Notice

 

All products supplied are perishable.

 

Once delivered, FlowerSquare UK is not responsible for:

 

• Improper storage

• Handling after delivery

• Natural deterioration over time

 

12. Contact

 

For delivery-related queries:

Email: info@flowersquare.com
Phone: 0208 158 4045